Frequently Asked Questions
Everything you need to know about your Shop Goya orders.
How do you ensure the freshness of food items during shipping?
We use temperature-controlled packaging and expedited shipping for all perishable items to ensure they arrive at your door in peak condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure the quality and safety of our food products during transit.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are there options for dietary restrictions like gluten-free or vegan?
Absolutely. You can use our website filters to browse specifically for gluten-free, vegan, organic, or non-GMO products within our catalog.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.