Returns & Exchanges
At Shop Goya, we strive for 100% customer satisfaction with our authentic food products. Due to the perishable nature of many items, we offer a 14-day return window for unopened, non-perishable goods to ensure the highest safety and quality standards.
Verify Eligibility
Ensure your items are unopened, in their original packaging, and within 14 days of the delivery date.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return or exchange.
Pack and Ship
Securely pack your items and use the prepaid shipping label provided by our team to send the package back to our distribution center.
Receive Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing